Product Return Policy

In order to protect the rights of our valued customers and improve service quality, we have established the Product Return Policy with the following terms:

1. Conditions for Return

1. The product must remain intact with labels, packaging, and unused.
2. The product is defective due to the manufacturer or damaged during transportation.
3. The delivered product does not match the order (wrong model, size, quantity, etc.).

2. Timeframe for Return

1. Customers are entitled to request a return within 07 days from the date of receipt.
2. Requests made after this period will not be accepted.

3. Return Process

1. Contact our Customer Service team via hotline or email.
2. Provide order information and the reason for the return request.
3. Our support team will confirm the eligibility and guide customers on how to send back the product.
4. Once the product is received, we will proceed with inspection and process accordingly.

4. Return Costs

1. If the issue is due to manufacturer defects or incorrect delivery: we will cover 100% of the shipping fee.
2. If the customer changes their purchase decision: the customer is responsible for both-way shipping fees.

5. Refund or Replacement

1. Customers may choose either a replacement product or a refund.
2. Refunds will be processed via bank transfer within 3–7 business days after the return procedure is completed.