I. Purpose of Collecting Personal Information

The information collected helps us: Support customers when purchasing products, provide consultation and respond to customer inquiries, and deliver the latest updates when changes occur.

To access and use certain services on our website, you may be required to register with us by providing personal information (Full name, Contact number, Email, etc.). All information provided must be accurate and lawful. We are not responsible for any legal issues related to false or inaccurate declarations.

We may also collect information regarding the number of visits, including the number of pages you view, the links you click, and other information related to your connection to the website fusiongroup.vn. Additionally, we collect information that your web browser sends whenever you visit fusiongroup.vn, including: IP address, browser type, language used, access time, and the websites visited.

II. Scope of Information Use

We do not sell, share, or exchange customers’ personal information collected on the website to any third party.

The collected personal information will only be used internally within the company for one or more of the following purposes:

1. Customer support;
2. Providing service-related information;
3. Processing orders and providing services and information through our website at customers’ request;
4. Sending product/service updates, upcoming event information, or recruitment notices if you subscribe to our email notifications;
5. Managing customer accounts; confirming and processing financial transactions related to your online payments.

III. Information Retention Period

For personal information, we will delete the data only if customers request it. Requests can be made via the following channels:

1. Hotline: 1900 - 0332
2. Email: info@fusiongroup.vn

IV. Parties Authorized to Access Information

1. We only use customer information internally within the company.
2. We provide your personal information only when required by competent Vietnamese government authorities.

V. Address of the Collecting and Managing Unit

Fusion Group Co., Ltd

1. Address: Lot L1-06B-07B-08B, An Khanh Premium Ecological Tourist Area, An Khanh Commune, Hoai Duc District, Hanoi
2. Phone: 1900 - 0332
3. Email: info@fusiongroup.vn

VI. Methods and Tools for Customers to Access and Edit Their Personal Data

Customer information is attached to each purchase order. Therefore, whenever you want to change, edit, or delete your personal data, you can contact us via:

1. Phone: 0965.683.330
2. Email: online@fusiongroup.vn

VII. Mechanism for Receiving and Resolving Consumer Complaints

The mechanism for receiving and handling complaints is clearly outlined in the Warranty Policy, Return Policy, and Refund Policy.

Customers can file complaints through the following channels:

1. Directly at: Lot L1-06B-07B-08B, An Khanh Premium Ecological Tourist Area, An Khanh Commune, Hoai Duc District, Hanoi
2. Phone: 0965.683.330
3. Email: info@fusiongroup.vn

VIII. Commitment to Customer Information Security

At fusiongroup.vn, protecting your personal information is our top priority. You are assured that the information you provide will remain confidential. We commit not to share, sell, or lease your personal information to any third party. We only use your information in the following cases:

1. Improving customer service quality;
2. Resolving disputes and complaints;
3. When required by law enforcement authorities.

We understand that protecting your personal information is also our responsibility. For any questions or feedback related to our Privacy Policy, please contact us at hotline 1900 - 0332 or email info@fusiongroup.vn.